Torque Solution Billet Shift Knob (Neo Chrome) Vokswagen/Audi Manual Transmission

Return Policy

We have a very simple 30 day return policy (starting from the time your item is delivered) on all new and unopened items. E3Tuning will do our best to ensure that you have a smooth shopping experience should you be unsatisfied with your purchase.

IMPORTANT NOTE: If it product was purchased with "free shipping," the actual cost of shipping may be deducted from the final refund depending on the product.

E3Tuning will cover all shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise, the customer is responsible for shipping charges related to the return.

Due to the nature of the automotive business, it is not feasible for E3Tuning to absorb all shipping costs, unless it was our mistake. We understand this may be inconvenience, and we hope you understand our position.

You should expect to receive your refund within 5-7 business days after a refund is initiated, however, in many cases you should receive a refund sooner. This time period does NOT include the transit time of return. Other factors that may affect the timeliness of a return is your financial institution. Every bank if different and E3Tuning is not responsible for any delays or mishaps that occur because of the fault of your bank or payment company.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

Due to the nature of the automotive business, our primary target market is North America. We are able to ship to other countries, but it will be on a case-by-case basis and shipping can be extremely costly. To our international patrons, we apologies in advanced about this inconvenience.

We will update shipping information as timely as possible. It will typically take us about 24-48 hours to process an order. Once tracking information is provided, it may not show up in the system immediately as it is depending on the carrier company (UPS, FedEx, USPS, etc) but should not take more than 24 hours to begin updating.

Free shipping is offered on select products only, and not all products qualify. Please Note: Even though an item is advertised as free shipping, it actually does cost E3tuning to ship these products out. We offer this benefit on specific products in order to stay competitive in the marketplace. The cost of shipping will be DEDUCTED from the final refund should you decide to return the product.

Damage & Defect

We do our best to ensure that every product you order arrives unscathed. However, it is impossible to prevent every single possible way something can get damaged from the time it leaves our warehouse to you. To establish some fairness rules, we have split up this category into 2 sections - unfinished and finished goods.

Unfinished Products - This category refers to parts like bumpers, hoods, fenders, diffusers, spoilers, front lips, side skirts, and most exterior styling products that are in raw plastic form or primed for paint. For unfinished goods, damage and defects are considered to be fractures, dents, grooves or imperfections that are at least 2 inches long or longer in the longest dimension.

Finished Products - This category refers to products that do not require any additional work (other than installation) such as carbon fiber products, or pre-painted products. In this category, we consider the product damaged if there are surface fractures in the clear coat or paint surface 1 inches long or longer in the longest dimension. With finished products this is a general rule of thumb and each situation will be treated on a case-by-case basis. We believe this is the fairest way to handle these very unfortunate situations.

What Makes Our Bumpers Special?

SPECIAL NOTE: OUR BUMPERS DO NOT SHIP FOLDED! NEVER HAVE, NEVER WILL!
We do understand the temptation to want to save money, but it has shown to cause more hassle and headache for the customer as well as for the body shop who needs to do the install down the line. Our bumpers ship in specialty boxes that form to the contour of the bumper so you receive your precious cargo in tip-top condition.

We work with some of the most experienced manufacturers in the industry. With over 20+ years of experience, you can rest assured that our bumper conversion kits will be high quality and have OEM fitment, and in some cases even better!

Not only do we source our goods from industry leaders, we perform additional quality control steps prior to shipping out to our customers. This extra validation ensures that our customers can shop worry free!

BOTTOM LINE is when you buy from E3Tuning, you can rest assured that we have done due diligence to curate extremely high quality products to take the guess work out of your buying decision. We stand behind our motto to provide you great products at competitive prices so your money goes further.

Quick FAQs

• Will you price match a cheaper competitor?

  We do our best to keep our carbon products competitive in the global market today. Cheaper alternatives often come with risks. We don't want to generalize and say "you get what you paid for" but there is some truth to it. With that said, we are happy to explore price matching against quality online brands/retailers.

• What material is your bumpers made of?

  Bumpers are crafted from a material called Polypropylene Thermoplastic (sometimes called PP for short). It has properties that make it both strong and have some level of flexibility. Traditional bumpers are made from ABS plastic or fiberglass, which can suffer from being either too stiff (which can make installation more difficult) or too brittle (which isn't ideal for something that needs to withstand a collision). Polypropylene is the perfect mix.

• Where is your product manufactured?

  Unfortunately, due to the competitive nature in the automotive space, we not able to disclose our products' exact origin, but we can say that manufacturing does take place in Asia and we only work with the most experienced & reputable automotive body kit producers in the world.

Why Our Carbon?

Our carbon fiber products are masterfully constructed from industry standard 3k thread count carbon fiber sheets. Fibers are woven in a 2 by 2 weave pattern creating the highly desired stair-like mesh design that you see on some of the most exotics cars of today.

We only partner with manufacturers with decades of experience in the carbon fiber manufacturing industry, where high quality automation and QC validation helps create a top-notch end product, so you can shop with confidence.

Carbon fiber parts are finished with an anti-UV gloss coating that will help protect your investment for years to come!

BOTTOM LINE is when you buy from E3Tuning, you can rest assured that we have done due diligence to curate extremely high quality products to take the guess work out of your buying decision. We stand behind our motto to provide you great products at competitive prices so your money goes further.

Quick FAQs

• Will you price match a cheaper competitor?

  We do our best to keep our carbon products competitive in the global market today. Cheaper alternatives often come with risks. We don't want to generalize and say "you get what you paid for" but there is some truth to it. With that said, we are happy to explore price matching against quality online brands/retailers.

• Do you offer other carbon weave designs?

  While we are able to manufacturer carbon of various weave patterns (1x1, 2x2, honeycomb, forged carbon) it is very difficult to offer all the variations for every SKU that we carry. Please feel free to inquiry if you have any kind of custom request for a product or variation of a product that you do not see listed on the site.

• Where is your carbon manufactured?

  Unfortunately, due to the competitive nature in the automotive space, we not able to disclose our products' exact origin. We can confidently disclose that our manufacturers are based in Asia and are some of the most experienced carbon producers in the world with over 25+ years of experience.