Refund policy

We have a comprehensive 30-Business Day return policy, which means you have 30 business days (starting from the date of delivery) to request a return using our self-service portal by logging in to your account. You may also contact us via email to initiate a return.

To be eligible for a return, your item must be in the same condition that you received it, uninstalled, unused, and in its original packaging. Any product that has been installed or attempted to be installed will not be eligible for returns.

To contact us via email about a return, please write to info@e3tuning.com and provide a brief reason why you are returning the purchase along with pictures showing that the product is unused, was not installed, and still in its original packaging. Instructions will be provided to you after we have reviewed your case. You may also initiate a return directly by logging into your client portal.

If your return is accepted, we’ll send you an RMA form (either paper or digital) to fill out. We may also provide a return label, but you are also welcome to use any carrier of your choosing as long as the appropriate insurance value (equal to the full purchase price) is declared in case of damage, theft, or total loss. Items sent back to us without an RMA request will NOT be accepted. Items shipped back without insurance that are damaged, lost, or stolen will be the sole responsibility of the customer. E3Tuning will NOT take responsibility for any packages that are not properly packaged and insured during return shipping.

Order Cancellations

Orders may be canceled for a full refund only if the order has not yet been processed or packed.

  • Processed Orders: If a tracking number has been generated, the order is considered "shipped" even if it has not yet left our facility. Cancellations at this stage are subject to return shipping deductions.
  • Custom/Special Orders: Once a custom or special order (e.g., painted-to-match parts, forged wheels) has entered production, it cannot be canceled.

Restocking Fee

For any returns that are NOT a result of damage or defect, there will be a 10% restocking fee assessed as part of the return policy. This allows us to allocate manpower and resources to inspect the return, repackage, and get the product back to a retail condition for resale.

Manufacturer Direct / Drop-Ship Returns: Certain items ship directly from the manufacturer. Returns on these items are subject to the manufacturer’s specific return policy and restocking fees, which may differ from E3Tuning’s standard rates.

False Claims: If an item is returned as "defective" but is found to be in working condition upon inspection, the standard 10% restocking fee and shipping costs will be deducted automatically from the refund.

Shipping Fees

For non-fault (not a defect or mistake made by E3Tuning) return requests, the customer will be responsible for all shipping charges and will forfeit the cost of initial shipping where applicable (e.g., orders that qualify for free shipping). Free shipping is a benefit provided for customers who purchase products and is not honored for returns.

Refused Packages: Packages refused by the customer at the time of delivery will be subject to a 10% restocking fee and the cost of return shipping will be deducted from the refund.

Damages and Issues

We do our best to ensure that every product you order arrives unscathed. However, shipping damage can occasionally occur. To ensure fairness and quick resolutions, we have split up this category into 2 sections: unfinished and finished goods.

Unfinished Products: This category refers to parts like bumpers, hoods, fenders, diffusers, spoilers, front lips, side skirts (to name a few examples), and most exterior styling products that are in raw plastic form or primed for paint. For unfinished goods, damage and defects are considered to be fractures, dents, grooves, or imperfections that are at least 2 inches long or longer in the longest dimension.

Please understand that if you are buying an unfinished product, there will certainly be extra work that needs to be put in to make the product a finished product that's ready for prime time. Bumpers may require extra prep work before they are painted. Scratch marks are common in unfinished products and will NOT affect the final result. Products that contain imperfections lesser than the specified amount are still eligible for return, but the customer will be responsible for all shipping charges as well as restocking fees per usual.

Finished Products: This category refers to products that do not require any additional work (other than installation) such as carbon fiber products or pre-painted products. In this category, we consider the product damaged if there are surface fractures in the clear coat or paint surface 1 inch long or longer in the longest dimension. With finished products, this is a general rule of thumb and each situation will be treated on a case-by-case basis.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can resolve the issue in a timely manner. We ship each package with insurance through the shipping carrier and we will need to file a claim if there is damage due to the carrier's fault. These claims may take time to resolve, so we appreciate your understanding.

Change-of-mind returns are accepted, however, the customer will be responsible for the cost of shipping both ways regardless of initial purchase. Many of our products are offered with free shipping. It does not mean there was no shipping cost associated with this delivery, it just means that the cost of shipping was absorbed into the profit margin of the product as a benefit to our valued customer. If you change your mind, this cost will not be refunded.

At-fault returns are covered completely by E3Tuning. If we have made a mistake and fulfilled the wrong product, or if a customer service representative provided inaccurate information, E3Tuning will completely stand behind our business practice and act accordingly to remedy the situation. Please contact us ASAP if you feel that we have made a mistake on your order.

Limitation of Liability (Labor & Installation)

E3Tuning is not responsible for any labor costs, installation fees, towing charges, or rental car costs incurred by the customer, regardless of whether the product was defective, damaged, or shipped in error. Our liability is strictly limited to the replacement or refund of the product itself.

Exceptions / Non-Returnable Items

The following items are NOT ELIGIBLE for return, refund, or exchange:

  • Products that are damaged/destroyed from attempted install or customer negligence.
  • Products that show signs of being used or driven on after installation.
  • Electronics & Tuning: Electronic parts (lights, sensors, tuning modules, ECUs) that have been opened, unsealed, or installed.
  • Chemicals: Fluids, oils, sprays, and ceramic coatings if the seal is broken.
  • Fitment Issues on Modified Vehicles: Fitment is not guaranteed for vehicles that have been previously modified or damaged. Returns for fitment issues on modified vehicles are subject to standard restocking fees.
  • Promotional Bundles: If you return an item purchased as part of a bundle or with a free gift, the free gift must also be returned in unused condition. If not returned, its full retail value will be deducted from your refund.
  • Gift cards and Clearance / Final Sale items.

Fraud Protection: All electronics and high-value parts are recorded by serial number prior to shipping. Returns found to have non-matching serial numbers, tampered security seals, or removed warranty stickers will be rejected.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted (you have RMA confirmation), make a separate purchase for the new item. This ensures the least amount of downtime.

Warranty Claims

After the 30-business day return window, all issues regarding product defects fall under the manufacturer's warranty. E3Tuning will assist you in contacting the manufacturer, but we do not issue refunds or exchanges for warranty claims. The manufacturer's decision on repair or replacement is final.

Refunds

We will notify you once we’ve received and inspected your return. Please allow up to 3-5 business days for our team to inspect your return upon arrival. We will then let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us immediately.