RETURN POLICY

Please find our full shipping policy here. For your convenience, we have provided an abbreviated version below.

We have a very simple 30-day return policy on all new and unopened items. The clock starts from the time your order is delivered. We want you have a positive shopping experience with us even if you do end up needing to return something.

IMPORTANT NOTE: For qualified purchases with free shipping, please read the following scenarios:

  1. An error in the order as a result of E3Tuning or its representatives: E3Tuning will cover all shipping costs of the return. We stand behind our honest mistakes.
  2. Non-fault returns: For example, if the customer changes their mind, or if the delivery address was incorrect when the order was placed, or if the customer didn't like the way the product looks, or other similar reasons (at the discretion of E3Tuning and their representatives), the customer will be responsible for all shipping charges related to the return. These charges will be deducted from the final refund.

Restocking fees apply on all non-fault returns. Again, please read our full shipping policy here for more details.

Due to the nature of the automotive parts industry, non-refundable shipping costs is a strict policy that is practiced by all major reputable companies.

Refund: You should expect to receive your refund within 5-7 business days after a refund is initiated, if not sooner. A critical factor that may affect the timeliness of a return is your financial institution. Every bank is different and E3Tuning is not responsible for any delays or mishaps that occur because of the fault of your bank or payment processor.

Process: To initiate a return, simply login to your account, view the order using the "Completed Orders" link and click the Return Item(s) button. We'll notify you of your refund via e-mail once we've received and processed the order return. You may also request an RMA by emailing us directly at info@e3tuning.com

SHIPPING

Coverage: We only ship to the contiguous 48 states of the USA at this time. To our international patrons, as well as Hawaii, Alaska, Puerto Rico, etc., we apologize for this inconvenience and we hope you can support your local businesses in the area.

Parcel: Orders take about 1-2 days to process and generate tracking information. Parcel carriers like UPS, FedEx, USPS, etc., will take about 2 business days for express, and 4-5 business days for standard ground to arrive. You should be able to track your package status live via the carrier's website or using the "Track Order" menu item on our website. Tracking info normally should update immediately, but sometimes can take 24 hours or more to begin updating.

Oversized (freight) shipments: Shipments through carriers like Maersk or Pilot Freight also take about 1-2 days to process, but may take up to 5-8 business days to arrive. Freight shipments to a residential address will require the customer to setup an in-person delivery appointment (this is coordinated between the customer and the shipping company). Signature will be required to release the package. This is standard practice to protect both customer and company.

Free shipping is offered on select products only, and are typically indicated with a "free shipping" badge on the product image. Not all products qualify for free shipping.

Damage & Defect

We do our best to ensure that every product you order arrives unscathed. However, it is impossible to prevent every single mishap. To be fair, we have split up this category into 2 sections - unfinished and finished products:

Unfinished Products - This category refers to parts like bumpers, hoods, fenders, diffusers, spoilers, front lips, side skirts, and most exterior styling products that are in raw plastic form or primed for paint. For unfinished goods, damage and defects are considered to be fractures, dents, grooves or imperfections that are at least 2 inches long or longer in the longest dimension.

Finished Products - This category refers to products that do not require any additional work (other than installation) such as carbon fiber products, or pre-painted products. In this category, we consider the product damaged if there are surface fractures in the clear coat or paint surface 1 inch long or longer in the longest dimension. With finished products, this is a general rule of thumb and each situation will be treated on a case-by-case basis. We believe this is the fairest way to handle these very unfortunate situations.